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Most phones update the PRL automatically, but if you are experiencing dropped calls and connection issues, you can manually update the PRL from your CDMA phone. Select the option to update the PRL on your mobile phone.Wait until you hear the message that acknowledges that you have successfully updated your phone’s PRL, before you end the call.
If you are an existing sprint customer and own an Apple device, please Double click on Phones text to select Hyperlink.
The damage fee may be up to the purchase option price as found in your lease agreement.
Sprint Complete customers: If you have only a cracked front screen damage and have coverage available, an accidental damage from handling (ADH) claim may be filed with a Service Fee upon your device return.
To submit your questions or ideas, or to simply learn more about It Still Works, contact us.
T&C for Device Return","change Plan Type Tag":"CHANGE PLAN","loan Pay Off Label":"Own it making 1 payment today","actions Yes Label":"Yes","actions First Month Estimates Label":"First Month","actions Total Amount Due":"Total Amount Due","actions No Label":"No","items Device BYODIMEIDLabel":"IMEID","delete Packages Image Path":"/content/dam/sprint/north-america/usa/en/icons/cart-edit.svg","buy Out For Lease Price Label":"Purchase option","costs Price First Month":"First Month","costs Excludes Surcharges Label":"Monthly charges and equipment costs exclude Sprint surcharges, taxes and fees.