Dating software di servizio
Views define a collection of tickets based on a set of criteria.
Views can be formatted to display as lists or tables, and you can specify who can access them.
“As we grew in sophistication and complexity, we needed greater insight into customer requests so that we could better prioritize our support activities.” Zoosk wanted an online support solution that would provide rich functionality, yet could be implemented quickly and easily.
Zendesk Support provided the perfect blend of power and simplicity.
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“With Support, we can easily identify trends in the questions our members are asking, and then use this information to guide our product development decisions,” he said.
Zoosk is the world’s largest social dating community, having registered 50 million singles from 60 countries since its founding in 2007.So in Zoosk’s case, when a member submits a support request, they receive an automated email response that lets them know when to expect a resolution.Based on the nature of the request, the email may direct them to self-serve support such as online help and FAQs.When a member calls Zoosk’s toll-free support number and leaves a voicemail, Ifbyphone automatically transcribes the message into a text file and sends it—along with a recording of the call—to Support, where it becomes a support ticket.After reviewing the issue, a Zoosk agent can use a virtual dialer to call the member without leaving the system.